How to Fix Black Screen Issues When Screenshotting Amazon Prime Video, Netflix, Pluto TV, HBO, and More

In today's digital age, streaming platforms have become a primary source of entertainment for many users. However, attempting to take screenshots or record videos from these platforms often results in encountering a frustrating black screen issue. This occurs due to the Digital Rights Management (DRM) protection implemented by these websites to prevent unauthorized copying of content.

But fret not! We have solutions to help you bypass this obstacle and capture screenshots effortlessly.

Solving Black Screen Issue in Firefox

1.Access Browser Settings

Open the Firefox browser and click on the menu icon (three horizontal lines) in the top-right corner. From the dropdown menu, select "Options" or "Settings" to access browser settings.

2.Disable Hardware Acceleration

In the Firefox settings interface, navigate to the "General" tab and scroll down to the "Performance" section. Uncheck the option labeled "Use hardware acceleration when available."

3.Restart the Browser and Start Recording

Close Firefox and reopen it to apply the changes. Once restarted, visit the streaming website and begin playing the video you wish to record.

Solving Black Screen Issue in Google Chrome

1.Access Browser Settings

Open Google Chrome and click on the menu icon (three vertical dots) in the top-right corner. From the dropdown menu, select "Settings" to access browser settings.

2.Disable Hardware Acceleration

In the Chrome settings interface, scroll down and click on "Advanced" to expand additional settings options. Under the "System" section, toggle off the option labeled "Use hardware acceleration when available."

3.Restart the Browser and Start Recording

Close Chrome and reopen it to apply the changes. Once restarted, visit the streaming website and begin playing the video you wish to record.

Disabling Graphics Card

If the previous methods haven't resolved the issue, disabling the graphics card on your PC may help. Here's how to do it:

1.Navigate to Device Manager

Click on the "Start" icon on your desktop and type "Device Manager" in the search bar. Select the Device Manager option from the search results.

2.Expand Display Adapters

In the Device Manager window, double-click on the "Display Adapters" category to expand the options.

3.Disable Graphics Card

Right-click on your graphics card listed under Display Adapters, and select the "Disable Device" option from the context menu.

4.Confirm Disable

A pop-up window will appear asking for confirmation. Click "Yes" to disable the graphics card.

By disabling the graphics card, you're bypassing its role in safeguarding the streaming website's content, potentially resolving the black screen issue during screenshot capture.

How to Record Protected Videos with iToolshare

Provide a detailed walkthrough of the steps to record Protected Videos using iToolshare in a concise and straightforward manner:

• Step 1. Open iToolShare Screen Recorder
• Step 2. Adjust the recording area to capture only the Protected Video playback window.
• Step 3. Click the "Start Record" button to begin recording Protected Videos.
• Step 4. Play the movie or show you want to record.
• Step 5. Click the "Stop Record" button to end the recording process.

Step 1. Open iToolShare Screen Recorder

Once you’ve installed the program and opened it on your computer, the screen recorder dashboard will pop up on your desktop:

The iToolShare interface is rather intuitive, so you will be able to figure it out even if you are a complete non-techie.

Step 2. Adjust the recording area to capture only the Protected Video playback window.

You have two options

Option A: to record an area of the screen, choose the 'Select a recording area' or 'Rectangle on a screen' menu.

Option B: alternatively, to record the entire screen, select 'Fullscreen' on the dropdown menu and choose your monitor.

Step 3. Click the "Start Record" button to begin recording Protected Video.

Step 4. Play the movie or show you want to record.

Step 5. Click the "Stop Record" button to end the recording process.

Conclusion

The process of recording Protected Videos with iToolshare is simple and efficient. By following the steps and tips outlined in this article, you can easily record high-quality Protected Video content for convenient offline enjoyment. Download iToolshare screen recording software now and embark on your recording journey!